Terms
Terms and conditions
These terms apply to the rides carried out by Cook Transports, trading name of COOK IT Consulting SA (CHE-363.615.781), Impasse du Grand-Chavalard 5, 1907 Saxon, and to the requests sent from this website.
1. Request and confirmation
A request sent from this website, by WhatsApp, by email or by phone does not constitute a booking. The ride is booked once Cook Transports has confirmed it, stating the pick-up time and the agreed price.
2. Price
The price is made up of a pick-up charge of 15 CHF and the distance travelled: 2.50 CHF per kilometre, day and night, with no night surcharge. Some intercity journeys have a fixed fare, applied whatever the exact pick-up and drop-off addresses within these towns.
Journeys to or from a ski resort are priced on request: the fare varies with the season and is given to you with the booking confirmation.
The amount quoted when you make your request is the amount charged, whatever the traffic jams, delays or detours caused by traffic. Any change of address, time or stop requested after confirmation leads to a new price, quoted before departure.
3. Deposit
For any pick-up outside Valais, a deposit of 50% of the fare is required when booking. It is refunded if the ride is cancelled at least 24 hours before the pick-up time. After this deadline, it is not refunded. Payment details are given with the booking confirmation.
4. Journeys outside Switzerland
For a journey whose pick-up point or destination is outside Switzerland, tolls, motorway vignettes, tunnels and other crossing fees are not included in the fare: they are charged in addition, at the amount actually paid.
5. Passengers and luggage
The vehicle carries up to 4 passengers and their luggage. A child seat or an unusual amount of luggage should be mentioned in the request, so that the ride can be organised accordingly.
Our vehicle cannot accommodate animals, assistance dogs included.
Our vehicle is not equipped to carry passengers in a wheelchair. If in doubt, call us before booking.
6. Delays and cancellation
Any cancellation or change should be reported as soon as possible, by phone or by WhatsApp. For a ride with a deposit, refunds follow article 3. If the passenger is late at the pick-up point, Cook Transports waits as far as possible and informs the client if the next ride prevents it from waiting longer.
7. Liability
Transport is provided on a professional basis. Cook Transports cannot be held liable for the consequences of a delay due to force majeure (weather conditions, road closure, accident, police check).
8. Applicable law
Swiss law applies. Place of jurisdiction: Valais, Switzerland.
9. Language
These terms are a translation provided for convenience. In case of any discrepancy, the French version prevails.